Wow what a wonder form responses are. The save so much time for the company. I wonder if anyone has done them correctly. I have made attempts at making the ones at my real job sound personal and familiar but really are they?
I am trying to get a hold of a domain that was registered for the organization after we lost touch with the consultant and he has been unresponsive to any sort of contact. The domain is still being used and points to our host. But guess what we are moving hosts and can't change the IP to point to the new location. Can you say screwed? Yep, thats the situation.
I just finished my latest round with Network Solutions. I thought to myself what a better place than to start than with one of my registrars. I ended up with round after round of the same email being sent back to me referring me to another site which stated that my registrar should help me out with this.
Then a few hours ago the sent me a survey about my experience. At least that was a place to vent and make me feel like I would get another for response. I'm still waiting on that but it will be coming. Something that will say something to the effect of thank you for taking the time to fill out our survey and that it will help in improving the over all customer experience.
What about my experience? Are you going to help me?
The answer is most likely no. That is where large companies make a big mistake. They start to lose market share and wonder why the start ups grow so fast. Its about customer service you fools. Network Solutions service has gone down hill through the years that I've used them and larger percentages of my business has gone to their competitors that actually care.
I have to say that Godaddy and Register both personally wanted my business. Talk about friendly voice on the other side of the phone. They are both a refreshing change from the voice at Network Solutions that acts like they are asleep or just pissed that I called.
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